Privacy Policy

1. Who we are and who to contact

Golden Tool Exteriors (“Golden Tool Exteriors”, “we”, “us”) is an exterior cladding, siding, insulation and renovation contractor serving British Columbia, Canada. We are responsible for the personal information we collect through this website and in the course of our business.

Our privacy contact is responsible for how we handle personal information and for answering your questions:

Golden Tool Exteriors
British Columbia, Canada
Email: info.goldentool@gmail.com
Mobile: +1 604 506 7766
WhatsApp: +1 236 883 7005

2. Laws that apply

We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). When we send commercial electronic messages we also follow Canada’s Anti-Spam Legislation (CASL).

3. What personal information we collect

Information you give us. When you use the contact form we collect your first and last name, email address, phone number (optional), the service you are interested in, and the project details you choose to write. If you call, email or message us on WhatsApp, we collect what you share, which may include your name, contact details, and the address and details of the building you want work done on.

Information collected automatically. Like most websites, our hosting provider’s servers may record technical information such as your IP address, browser type, the pages requested, and the date and time. We use this only to run and secure the website.

We do not use advertising or analytics trackers on this website, and we do not build profiles about visitors.

4. Why we collect it and how we use it

We collect and use personal information only for purposes a reasonable person would consider appropriate in the circumstances, which are to:

• respond to your enquiry and book a site visit or consultation;
• prepare estimates and quotes, and carry out and manage your project;
• communicate with you about scheduling, safety, changes and follow-up;
• invoice, keep business and tax records, and handle warranty or service requests;
• meet legal, insurance and WorkSafe BC obligations; and
• protect the security and proper operation of our website and business.

We will not use your personal information for a new purpose without telling you and, where required, getting your consent.

5. Your consent

By sending us an enquiry or otherwise giving us your personal information, you agree that we may collect, use and disclose it for the purposes described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us. If you withdraw consent we may not be able to continue providing a quote or service.

Marketing messages. We do not send promotional emails or texts unless you have agreed to receive them. Replying to your enquiry is not marketing. Any commercial message we send will clearly identify us, include our contact details, and give you a working way to unsubscribe.

6. Who we share it with

We do not sell your personal information. We share it only as needed with:

• Service providers that help us operate, such as our website hosting and form-handling provider, our email provider (Google, for Gmail), and WhatsApp if you contact us there. They may use the information only to provide their service to us;
• Suppliers, consultants and trades involved in your project, to the extent needed to do the work and with your knowledge;
• Professional advisers, insurers and regulators, such as WorkSafe BC, where needed for the purposes above; and
• Authorities, where required or permitted by law, such as a court order.

If our business is sold or reorganized, personal information may be transferred to the new owner, who may use it only for the purposes described here.

7. Storage outside Canada

Some of our service providers store or process information on servers outside Canada, including in the United States. Information held in another country is subject to that country’s laws and may be accessed by its courts, law enforcement and national security authorities. By contacting us, you acknowledge this. You can ask us about our service providers using the contact details below.

8. How long we keep it

We keep personal information only as long as needed for the purposes above or as required by law, such as tax, accounting, insurance and warranty requirements. If we use your information to make a decision that directly affects you, we keep it for at least one year after the decision so you can ask for access to it. When information is no longer needed, we securely delete or anonymize it.

9. How we protect it

We use safeguards appropriate to how sensitive the information is, including password-protected systems, limiting access to people who need it, and choosing reputable providers. No method of storing or sending information over the internet is completely secure, so we cannot guarantee absolute security.

If a breach of security safeguards creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada where the law requires.

10. Cookies and links to other sites

This website does not set cookies for visitors, and does not use advertising or analytics cookies. A strictly necessary session cookie is used only in the password-protected administrator area that our staff use to manage the website.

Our fonts are hosted on our own site, so your browser does not contact font providers when you visit. Links to other services, such as WhatsApp, take you to sites we do not control; their privacy practices are their own.

11. Your rights

You have the right to:

• ask whether we hold personal information about you, and for access to it, including how it has been used and who it has been shared with;
• ask us to correct information that is inaccurate or incomplete;
• withdraw your consent, as described above; and
• ask us to explain this policy or our practices.

To make a request, contact us in writing. We may need to confirm your identity first. We will respond within 30 days, or tell you why we need more time or cannot provide the information. We may charge a minimal fee for an access request where the law allows, and will tell you the amount before we proceed.

12. Accuracy and children

We try to keep the information we hold accurate and up to date. Please tell us if your details change. This website is not directed at children and we do not knowingly collect personal information from them.

13. Questions and complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you may contact:

• the Office of the Information and Privacy Commissioner for British Columbia; or
• the Office of the Privacy Commissioner of Canada.

14. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If we make a significant change to how we use your information, we will let you know and, where required, ask for your consent.